Privacy Policy

Last updated: October 2026

Portal Cutover (portalcutover.com) is operated by Boxcar Inc. We collect the information you give us — name, email, hometown and state, pickup area, destination, optional employer and office, commute days and time windows — to save and manage your route requests and help Boxcar assess potential service. When you click Continue in the request flow, we save your trip details as unconfirmed interest, even if you do not finish creating an account. Trip-only drafts are kept for up to 90 days after your last update and do not count as proposal votes. When you explicitly submit your email, we retain it with your trip and selected route support without requiring a Boxcar account. Repeated submissions for the same proposal are deduplicated by email. These saved submissions are retained for service planning and request management; they are not deleted as abandoned drafts. Creating or signing into a Boxcar account afterward is optional and does not add a second vote for the same support. We do not save emails that are only typed but never submitted, or store passwords with trip details.

Account creation and login use Boxcar’s account service. If you provide your hometown, we may add it to a blank Boxcar address using a town-level address and representative ZIP code; this is not your street address or a confirmed personal ZIP. Existing Boxcar addresses are preserved. Your password is sent to Boxcar for authentication and is not stored by Portal. Portal uses a session cookie to keep you signed in. A draft of your route details may be kept in this browser tab for up to one hour; passwords are never saved with drafts. Separately, your map origin and selected bus journeys may be remembered in this tab for up to two hours so you can return to your choices. Neither memory is shared across tabs. Boxcar’s account service may send account-related emails. You can separately request route or commute updates when submitting your email. This is optional and does not subscribe you to a general newsletter.

Route surveys, such as the East Essex survey, ask which stop and departures you would use and may ask for an optional street address or nearest cross streets. Survey answers are stored by Portal and used to plan service. If you give an address and have a Boxcar account, we may add it to your Boxcar profile; it is never shown to other riders, and staff see survey results in aggregate. Surveys ask for your email before you start (or use the email of your Portal Cutover account or personal survey link). We save it when you start, even if you don't finish, and use it to tell you when booking opens.

Workplace details you submit are linked to your Boxcar person ID in Boxcar’s customer-management system as self-reported information. Selecting an employer does not select an office automatically. Staff-verified details are retained for review when they conflict with a new submission. Employer and office suggestions never include other riders’ personal information.

We send transactional email only to addresses that signed up here, and every address must be confirmed before it receives updates. We do not sell your information. Signup data may be shared with Boxcar's customer systems to notify you about routes serving your area.

We use Google Analytics for aggregate page usage, submitted commute searches, boarding choices, outbound booking clicks and request starts and saves. Booking clicks indicate intent, not purchases. Analytics excludes raw searches, journey query strings, account identifiers, addresses, workplaces and credentials. Automatic search, click and form collection is disabled. Public counters on this site show rounded totals only.

When you arrive through a campaign link, a first-party cookie can remember the campaign for up to 30 days. If you submit a route request, we may associate its first and most recent campaign source with that request internally. This does not subscribe you to email or send your account details to advertising platforms.

To have your data removed, email hello@boxcarapp.com.